SwiftQ Dental: Terms and Conditions

Terms and Conditions

SwiftQ Dental is operated by Idameneo (No. 125) Pty Ltd, a wholly owned subsidiary of Healius Limited (“we” or “us”).

These Terms and Conditions apply to the following dental services provided by SwiftQ Dental:

  • Clean and check-up
  • Filling
  • Basic Tooth Extraction
  • Pain Relief
  • Take-Home Whitening

Services

We reserve the right to unilaterally amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted to the SwiftQ Dental website.

General

  • The fee is $99 for each standard fixed fee service or any part thereof.
  • If any of the included treatments for any particular services are not required the cost of the appointment will not be reduced.
  • The fixed fee will not be altered in relation to the number of teeth present in a patient.
  • Bitewing x-rays and Panoramic (Full mouth) x-rays may not be required at every visit but may be recommended for all new patients as a baseline recording.
  • The patient’s (or parent/caregiver’s) consent will be sought before performing any additional treatment(s) beyond the initial Service. A separate appointment may be required to perform any additional treatment(s).
  • If the recommended additional treatment is not a part of the SwiftQ Dental scope of Services the patient will be referred to an external dental practitioner who is suitably qualified to perform that treatment outside of SwiftQ Dental. That external practitioner will inform the patient of any fees which may be associated with that additional treatment.
  • The Services are provided by employees of SwiftQ Dental in accordance with these terms and conditions.
  • For the avoidance of doubt, SwiftQ Dental is not liable for any loss or damage caused by any practitioner who a patient may be referred to.
  • For more information about whether private health fund rebates may apply to you, please consult your Private Health Insurer.
  • Bulkbilled dental items are subject to the terms and conditions applying to the child dental benefits schedule. Please refer to the Australian Government Website for further information.
  • Set out below are the treatments included within each of the Services.

Check Up and Clean

Only the following treatments are included (as may be required):

  • Initial examination or checkup
  • 2 x Bitewing x-rays
  • 1 x Full mouth x-ray
  • Removal of calculus
  • Plaque/ stain removal
  • Topical application of remineralising and/or cariostatic agent

Filling

Only following treatments are included (as may be required):

  • 1 x Bitewing x-ray or 1 x periapical x-ray
  • 1 x Full mouth x-ray – if required
  • Diagnosis of the issue
  • Local anesthetic to numb the tooth during the procedure.
  • A tooth-coloured direct restoration involving up to three surfaces of a single tooth (commonly known as a filling).
  • For the avoidance of doubt, teeth requiring a filling involving more than 3 tooth surfaces will not be included and the patient will be referred to an external dental practitioner.

Basic Tooth Extraction

Only following treatments are included (as may be required):

  • 1 x periapical and 1 x Bitewing x-ray – if required
  • 1 x Full mouth x-ray – if required
  • Limited examination (diagnosis)
  • Local anesthetic to numb the tooth during the procedure
  • Non-surgical tooth extraction (one tooth)
  • For the avoidance of doubt, if a tooth is assessed and requires a surgical extraction, this will not be included and the patient will be referred to a dental practitioner who is suitably qualified to perform that treatment.

Pain Relief

Only following treatments are included (as may be required):

  • Limited examination (diagnosis)
  • 1 x Bitewing x-ray or 1 x periapical x-ray
  • 1 x Full mouth x-ray) – if required
  • Diagnosis of the cause of the pain
  • Local anesthetic to numb the tooth during the procedure

Depending on the cause of the pain one of the following options may also be included:

  1. First stage Root Canal Therapy
  2. Tooth Desensitising application
  3. Deep cleaning around a tooth to treat an acute gum infection
  4. A temporary filling  (for cases where this is the most appropriate solution to relieve pain until a more longterm solution can be performed)
  5. A filling

For the avoidance of doubt, if a tooth is assessed and requires Root Canal Therapy, only the first stage will be included and the patient will be referred to an external dental practitioner to continue treatment.

Take-Home Whitening (available after a Check-Up and Clean)

Please note: a checkup must be completed to determine your teeth’s suitability for whitening. The fee for take-home whitening is $99 + $99 for your pre-whitening Check Up and Clean, making the total package price $198.

Only following treatments are included:

  • Whitening treatment for both upper and lower teeth
  • 2 x Individual trays for application of whitening solution
  • Take-home whitening solution

No patient can have Take-Home Whitening treatment at SwiftQ Dental Care without a checkup with a SwiftQ Dental Care Practitioner within the past 6 months. This is to ensure the patient’s teeth are suitable for the whitening product that would be used. We do not accept any recommendation or approval for whitening from dental practitioners operating outside of SwiftQ.

The patient agrees to comply with any directions given by the dental practitioner in relation to the use of any whitening product and SwiftQ Dental Care does not accept any liability arising from the incorrect usage of any whitening products.

Whitening results will vary depending on each patient case and are not guaranteed.